Shipping & Returns

Shipping

We charge for shipping based on the weight of your order. We deliver to the whole of the UK. Charges start from £2.95 

Working day is classified as Monday - Friday. Bank Holidays are not considered to be a working day. 

However please note that certain services might be restricted in some areas and deliveries may take longer.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at office@wholehorse.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at office@wholehorse.co.uk